fortunioum

By using our website, platform, subscription services, or related digital services, you agree to the collection and use of information in accordance with this Privacy Policy.

At Fortunioum, we respect your privacy and are committed to protecting the personal and business information of our customers, merchants, and website visitors. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, platform, subscription services, custom store setup services, and related e-commerce tools.

About Fortunioum

Fortunioum provides managed e-commerce and online store setup services. We help businesses launch, configure, and manage online stores by handling the technical side of the process, including store setup, product and order management support, custom domain guidance, payment gateway guidance, and related digital services.

Information We Collect

We may collect personal, business, billing, and technical information required to provide our services. This may include:

Name, business name, email address, phone number, billing details, business address, domain details, store information, product information, brand assets, support messages, and any other details provided by the customer during registration, payment, store setup, or support communication.

We may also collect technical information such as IP address, browser type, device information, login activity, pages visited, and cookies to improve security, performance, and user experience.

How We Use Your Information

We use the information we collect to:

Create and manage customer accounts, activate subscription plans, process payments and invoices, set up and customize online stores, provide customer support, configure store features, assist with payment gateway setup, improve our website and services, communicate service updates, prevent fraud or misuse, and comply with legal, regulatory, banking, and payment gateway requirements.

Payment Information

Fortunioum may accept online payments through trusted third-party payment service providers such as PayHere.

When you make a payment through PayHere or another payment provider, your payment details are securely processed by the relevant payment provider. Fortunioum does not store your full credit card number, debit card number, CVV, or sensitive card authentication details on our servers.

We may store limited transaction-related information such as payment status, invoice number, transaction reference, amount, billing details, subscription plan, and payment confirmation records for accounting, customer support, verification, refund handling, and legal compliance.

Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third-party service providers who help us operate our business and provide our services. These may include payment gateways, banks, hosting providers, domain providers, email service providers, SMS providers, analytics tools, support tools, and other technical service providers.

We may also disclose information if required by law, regulation, court order, government authority, payment provider, banking partner, card network, fraud prevention process, or other legal or compliance requirement.

Customer Store Data

Merchants using Fortunioum are responsible for the product, business, order, customer, and content information they provide for their online store.

Fortunioum may process store-related information only for the purpose of setting up, managing, supporting, maintaining, or improving the merchant’s online store and related services.

Merchants are responsible for ensuring that any customer data, product information, images, descriptions, prices, and business details they provide are accurate, lawful, and properly authorized.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, improve performance, and support security features.

You may disable cookies through your browser settings, but some parts of the website or platform may not function properly without them.

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online platform, website, or internet-based service can be guaranteed to be completely secure. Customers are responsible for keeping their login credentials confidential and notifying us immediately if they suspect unauthorized access to their account.

Data Retention

We retain personal, business, billing, transaction, and service-related information only as long as necessary to provide our services, maintain records, resolve disputes, process refunds, comply with legal and accounting obligations, prevent fraud, and enforce our agreements.

When information is no longer required, we may securely delete, anonymize, or archive it according to our internal procedures and legal requirements.

Third-Party Links and Services

Our website or platform may contain links to third-party websites or services, including payment gateways, domain providers, hosting services, or other external tools.

Fortunioum is not responsible for the privacy practices, content, security, or policies of third-party websites or services. Customers should review the privacy policies of those third parties before using their services.

Marketing and Communication

We may use your contact information to send service-related messages, invoices, payment confirmations, account updates, support replies, important notices, and platform-related announcements.

We may also send promotional or informational messages about Fortunioum services where permitted. You may contact us if you do not wish to receive non-essential marketing communications.

Your Rights and Choices

You may contact us to request access, correction, update, or deletion of your personal information, subject to legal, accounting, payment, fraud prevention, and service-related requirements.

Some information may need to be retained where required for billing records, dispute resolution, payment verification, legal compliance, or security purposes.

Changes to This Privacy Policy

Fortunioum may update this Privacy Policy from time to time to reflect changes in our services, payment processes, legal requirements, or business operations.

Updated versions will be posted on this page. Continued use of Fortunioum after changes are published means you accept the updated Privacy Policy.

If you have any questions about this Privacy Policy, your personal information, payment-related data, or how your information is handled, please contact Fortunioum through the contact details provided on our website.

Last updated: 14 June 2026