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Refund Policy

Refund Policy

Thank you for choosing Fortunioum. This Refund Policy explains how refunds, cancellations, subscription changes, service issues, and billing-related requests are handled for our online store management platform and related services.

  1. Nature of Our Services

Fortunioum provides digital, subscription-based, and service-based e-commerce solutions. Our services may include managed online store setup, store configuration, product and order management support, custom domain guidance, payment gateway guidance, branding adjustments, and related e-commerce tools.

Fortunioum does not mainly sell physical products. Therefore, physical product returns, return shipping, and product exchanges are generally not applicable to our services.

Because our services involve digital access, technical setup, custom configuration, and service work, refunds may be limited once a subscription has been activated, access has been provided, or custom setup work has started.

  1. Returns

As Fortunioum provides digital services and managed online store setup services, there are no physical items to return.

Physical product return conditions such as unused condition, original packaging, or return delivery are not applicable to Fortunioum subscription services, digital access, or custom store setup work.

  1. Subscription Payments

Subscription payments cover access to the selected Fortunioum service plan for the applicable billing period.

Once a subscription is activated and service access is provided, the payment is generally non-refundable.

Customers are responsible for reviewing the selected plan, pricing, features, limits, billing period, and service details before completing payment.

  1. Custom Store Setup and Configuration

For custom online store setup, technical configuration, branding adjustments, product setup assistance, domain guidance, payment gateway guidance, or other custom service work, Fortunioum may begin work after payment confirmation.

Once custom setup, configuration, development, design adjustment, domain-related work, or other service work has started, the payment may not be refundable.

  1. Refund Eligibility

A refund may be considered only in limited situations, such as:

Duplicate payment made by mistake.

Payment was charged but Fortunioum was unable to activate or provide the purchased service due to an issue from our side.

A verified billing or technical error occurred.

The selected service cannot be provided by Fortunioum after payment.

A serious technical issue from Fortunioum’s side prevents service activation and cannot be reasonably resolved.

  1. Non-Refundable Services

Refunds will not usually be provided for:

Change of mind after payment or service activation.

Failure to provide required business, product, domain, branding, or store information.

Delays caused by the customer, domain provider, payment gateway, bank, hosting provider, or other third-party service provider.

Suspension or termination due to misuse, false information, illegal activity, prohibited products or services, payment issues, or violation of our Terms and Conditions.

Customer dissatisfaction caused by issues outside Fortunioum’s control.

Services already activated, delivered, used, configured, or partially completed.

Custom-made store setup, custom configuration, branding adjustments, or other personalized service work that has already started.

  1. Exchanges and Plan Changes

As Fortunioum does not mainly sell physical products, product exchanges for size, color, or style are not applicable.

However, customers may contact Fortunioum to request a subscription plan change, service package change, or service adjustment. Approval of such changes depends on the selected plan, payment status, service usage, and work already completed.

Any price difference, upgrade charge, downgrade condition, or billing adjustment will be communicated to the customer before the change is applied.

  1. Service Issues or Technical Problems

If a customer experiences a technical issue with a purchased Fortunioum service, they should contact our support team as soon as possible.

Fortunioum will review the issue and may provide support, correction, reconfiguration, replacement of the affected service component, service credit, or refund, depending on the nature of the issue and the service status.

Refunds for service issues will only be considered if the issue is caused by Fortunioum and cannot be reasonably resolved.

  1. Return Shipping

Since Fortunioum provides digital and service-based solutions, return shipping is generally not applicable.

If any physical material, document, or third-party item is involved in a special case, any delivery or return cost will be handled based on the specific agreement made with the customer.

  1. Subscription Cancellation

Customers may request cancellation of a subscription by contacting Fortunioum support.

Cancellation may stop future renewals where applicable, but it does not automatically refund previous payments.

Unless otherwise agreed, customers may continue using the service until the end of the already paid billing period.

  1. Refund Processing Time

If a refund is approved, it will be processed through the original payment method where possible.

Refund processing times may vary depending on PayHere, the card issuer, bank, payment provider, or financial institution involved in the transaction.

Refunds may take several business days to appear in the customer’s account after processing.

Bank charges, payment gateway fees, currency conversion fees, transaction charges, or third-party costs may be deducted from the refundable amount where applicable.

  1. Payments Made Through PayHere

Fortunioum may process online payments through PayHere or other trusted payment service providers.

When a refund is approved for a payment made through PayHere, the refund process and time required may depend on PayHere, the customer’s bank, card issuer, and payment status.

Fortunioum does not control bank processing times, card issuer delays, settlement delays, or third-party payment processing timelines.

  1. How to Request a Refund, Cancellation, or Billing Review

To request a refund, cancellation, or billing review, customers must contact Fortunioum through the contact details provided on our website.

Please include the following information with your request:

Customer name

Email address

Invoice number or payment reference

Subscription plan or service purchased

Reason for the refund, cancellation, or billing review request

Fortunioum will review each request based on the service type, payment status, work completed, and applicable terms.

  1. Changes to This Refund Policy

Fortunioum may update this Refund Policy from time to time. Updated versions will be posted on this page.

Continued use of Fortunioum after changes are published means you accept the updated Refund Policy.

  1. Contact Us

If you have any questions about refunds, cancellations, billing, subscriptions, or payment-related matters, please contact Fortunioum through the contact details provided on our website.